Last updated: July 17, 2026
We want you growing successfully. If something isn’t right, this policy explains how to return an item and get your money back.
30-Day Returns
You may return most items within 30 days of delivery for a refund. To qualify, the item must be in its original condition and packaging, with all parts, cables, and accessories included, and it must be resalable. Please keep the box until you’re sure you’re keeping the system — towers and panels are bulky, and the original packaging protects them in transit.
Items We Cannot Accept
For health and safety reasons, we cannot accept returns of opened seed pods, opened nutrient solutions, or pH test kits, since these are consumable and cannot be resold once the seal is broken. Unopened consumables in saleable condition are returnable within the same 30-day window. Gift cards and clearance items marked “final sale” are not returnable. Refill subscriptions can be paused or cancelled at any time from your account; cancelling stops future boxes but does not refund a box already shipped.
How to Start a Return
Email support@verdarafarm.com or call 603-833-5999 with your order number and the reason for the return. We’ll reply with a return authorisation and the address to ship to. Please don’t send anything back before contacting us — unauthorised returns may be refused or delayed.
Return Shipping Costs
If the item is faulty, damaged in transit, or we sent the wrong product, we cover return shipping and either replace the item or refund you in full, including your original delivery charge. If you’re returning an item because you changed your mind, you pay the return shipping, and the cost of your original delivery is not refunded. We recommend a tracked service; we can’t refund an item that doesn’t reach us.
Refunds
Once your return arrives and passes inspection, we process the refund within five business days to your original payment method. Your bank or card issuer may take a further 5–10 business days to post it to your statement. If a returned item arrives damaged through inadequate packing, or with parts missing, we may reduce the refund to reflect the loss in value and will explain this before we do.
Damaged or Faulty on Arrival
Please inspect your delivery promptly. If anything is broken, leaking, or missing, contact us within 7 days of delivery with photos of the item and the outer box. This helps us resolve it quickly and file a claim with the carrier where needed.
Exchanges
The fastest way to swap an item is to return the original for a refund and place a new order.
Contact
Verdara 1844 Forsyth Ct Jacksonville, FL 32233, USA Email: support@verdarafarm.com Phone: 904-674-7161