Last updated: July 17, 2026
This policy explains where we ship, what it costs, and how long delivery takes.
Where We Ship
We ship to all 50 US states, including Alaska and Hawaii. We do not currently ship internationally, and we cannot deliver to PO boxes for larger items such as towers and wall panels, since our carriers require a street address for these. Deliveries to Alaska, Hawaii, and other remote areas may take longer and carry a surcharge, which is shown at checkout before you pay.
Processing Time
Orders are picked and packed from our Jacksonville, Florida facility within 1–2 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day. During launches, seasonal peaks, and sale periods, processing may take an extra day or two — we’ll let you know if your order is affected.
Delivery Times and Costs
Standard shipping typically arrives 3–7 business days after dispatch. Expedited shipping typically arrives 2–3 business days after dispatch. Both estimates are in addition to processing time and are not guaranteed, as final delivery is in the carrier’s hands.
Standard shipping is free on US orders over $75. Below that, a flat standard rate applies, calculated at checkout based on your address and the size of your order. Expedited rates are also shown at checkout. Larger items such as the Tower 30 ship in oversized boxes and may attract a dimensional surcharge, which is always displayed before you pay — never added afterwards.
Tracking
Once your order leaves us, we email you a tracking number. Please allow up to 24 hours for the carrier to scan the parcel and for tracking to start updating. If tracking hasn’t moved for several days, contact us and we’ll chase the carrier on your behalf.
Split Deliveries
If your order contains several items, they may ship in more than one parcel and arrive on different days, at no extra cost to you. Your confirmation email will note what’s in each shipment.
Incorrect Addresses and Failed Deliveries
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, or because delivery attempts failed, we can reship it once you cover the new shipping cost, or refund the item cost minus the original shipping.
Damaged or Missing Parcels
If your parcel arrives damaged, or tracking shows delivered but nothing is there, contact us within 7 days so we can investigate and file a carrier claim.
Contact
Verdara 1844 Forsyth Ct Jacksonville, FL 32233, USA Email: support@verdarafarm.com Phone: 904-674-7161